Refund/Cancellation Policy
Refund/Cancellation Policy
Refund/Cancellation Policy
Under what conditions am I able to return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
How are returns processed?
Once you request to return a product, a pick-up is organized for the item. Our courier partners will come to collect the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our internal control team. Once the merchandise passes the standard control, a refund is initiated.
How does cancellation work?
Unfortunately, orders once placed can’t be canceled and not applicable for refund. Feel free to let us know if you have any issues with the product.
How refunds will be processed?
If you are eligible for a refund based on the above conditions, then you will get a refund in 14 days.