At Princy Baby Care, we understand that circumstances may arise where you need to cancel an order or request a refund. Please review our Cancellation and Refund Policy below for guidance on these processes.

1. Order Cancellation:

• You may cancel an order before it is processed and shipped. To cancel an order, please contact our customer support team as soon as possible with your order details.
• Once an order has been processed and shipped, it cannot be canceled. You may need to follow our Returns Policy for unused and unopened products.

2. Refund Eligibility:

• Refunds are issued for eligible products returned in their original condition (unused and unopened) within 7 days of purchase.
• To be eligible for a refund, you must provide proof of purchase (order confirmation, receipt) and return the product in its original packaging.
• Refunds are not available for clearance items, gift cards, or personalized/customized products unless they are defective or damaged upon receipt.

3. Refund Process:

• Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within 7 business days.
• Shipping charges and restocking fees (if applicable) may be deducted from your refund amount.

4. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately with package opening videos and a description of the issue.
• We may offer a replacement, exchange, or refund for damaged or defective products at our discretion.

5. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service and purchasing shipping insurance for returns.

6. Contact Us:

If you have any questions or need assistance with cancellations, refunds, or returns, please contact our customer support team at +91 99944 93733. We’re here to help!

Last Updated: 01/05/2024